Privacy Policy

Last Updated: October 26, 2023

Welcome to Sous Chef, your trusted online destination for authentic global ingredients and premium culinary equipment. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, ingredientssales.com, and make use of our services.

By using our website, you consent to the practices described in this policy. We encourage you to read it carefully to understand our views and practices regarding your personal data.

1. Information We Collect

To provide you with a seamless shopping experience and access to our global ingredients, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, billing address, and phone number, which you provide during account registration or checkout.
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB), PayPal account information, and other payment details. Please note that we do not store your full payment card information on our servers.
• Transaction Data: Details about purchases you make, including products ordered, payment method, and transaction history.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including clicks, internal links, pages visited, and scrolling activity.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for our global ingredients and culinary equipment.
• To manage your account and provide customer support.
• To ensure the security of our website and protect against fraud.
• To personalize your experience and provide content and product recommendations that align with your culinary interests (e.g., African Ingredients, Baking Supplies, BBQ Season).
• To administer our website, including troubleshooting, data analysis, and system testing.
• To send you marketing communications (if you have opted in) about new products, special offers, or other information we think you may find interesting, using the email address you have provided.
• To comply with legal and regulatory obligations.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. We may share your information with:

• Payment Processors: Trusted third-party payment service providers (e.g., PayPal, JCB) to securely process payments.
• Shipping Partners: Logistics and delivery companies to ship your orders to your kitchen, no matter where you are located (excluding Asia and certain remote areas).
• Service Providers: Companies that provide services on our behalf, such as website hosting, data analysis, marketing automation, and customer service.
• Legal Authorities: If required to do so by law or in response to valid requests by public authorities.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

4. Data Storage and Security

Your data’s security is our priority. We implement a variety of security measures to maintain the safety of your personal information:

• We use industry-standard encryption technology (SSL) to protect your data during transmission.
• Your financial details are never stored on our servers after transaction processing.
• We store your personal data on secure servers and allow access only to authorized personnel.
• While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of any inaccurate or incomplete information.
• Erasure: The right to request the deletion of your personal data, under certain conditions.
• Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Data Portability: The right to request the transfer of your data to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content.

• Essential Cookies: Necessary for the operation of our website, including logging in and processing payments.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how they move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit, pages visited, and links followed to make our advertising more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please do not hesitate to contact our culinary-loving customer service team:

Thank you for trusting Sous Chef with your culinary journey. We are committed to protecting your privacy as you explore the world of global ingredients.

Happy Cooking!
The Sous Chef Team